The Ongoing FinTech Revolution: A Shift in Financial Services - by Garima Bansal  - CollectLo

The Ongoing FinTech Revolution: A Shift in Financial Services

Garima Bansal  - CollectLo

Garima Bansal

Content Writer

2 min read . Oct 12 2023


In recent decades, the relentless march of technological innovation has transformed economies worldwide. Among these seismic shifts, the convergence of finance and information technology, known as FinTech, has played a pivotal role in reshaping financial services. The interplay between FinTech and the economy has not only enhanced the efficiency and speed of financial transactions but also redefined the convenience and overall customer experience. In this article, we delve into the ongoing FinTech revolution, focusing on its distinctive characteristics, advantages, risks, and evolving regulatory approaches.

The Uniqueness of the Present FinTech Revolution

Technological Advancements: The contemporary FinTech revolution, which was catalyzed by the 2007-08 North Atlantic Financial Crisis, is marked by remarkable advances in computing power and the integration of cutting-edge technologies like Artificial Intelligence and Machine Learning. Application Programming Interfaces (APIs) now harness the power of Big Data, fundamentally transforming the landscape of financial services.

Emerging Players and Innovative Models: Unlike prior waves of digitalization, the current revolution witnesses the emergence of innovative players and disruptive business models that are challenging the traditional financial institutions' dominance.

Harnessing Big Data Insights: The advent of Big Data analytics has empowered a deeper understanding of customer preferences and behaviors, often through strategic collaborations between regulated entities and agile FinTech firms, holding immense potential for the future.

Benefits of the FinTech Revolution

  • Reduced Barriers to Entry: Technology has considerably reduced entry barriers, enabling FinTech startups to offer competitive financial services on a smaller scale. This transformation translates into superior customer experiences and convenience, exemplified by the groundbreaking innovations in India's payment sector.
  • Cost-Effective Services: FinTech companies have successfully provided financial services that rival those of traditional institutions but at a lower cost, significantly benefiting India's brokerage industry.
  • Involvement of Big Tech Giants: Major technology corporations such as Alphabet, Meta, and Amazon have ventured into financial services, leveraging their extensive user bases and network effects to offer personalized financial products and a broad range of non-financial services.

Risks Associated with FinTech

  • Regulatory Challenges: Regulated entities and new entrants face various regulatory risks, including legal, reputational, governance, and operational risks, in addition to the conventional credit, market, and liquidity risks, depending on their business models.
  • Customer Vulnerabilities: Users of FinTech services may encounter issues such as mis-selling, discrimination, and concerns regarding data privacy and security.
  • Regulatory Concerns: Regulators face the daunting task of balancing financial stability, market integrity, and customer protection while adapting to the challenges posed by new entrants and evolving technologies.
  • Model Reliability: The reliance of FinTech on machine learning models, especially for lending decisions, can introduce uncertainty, particularly during economic downturns. Ensuring fairness and accuracy in model-based decision-making is of paramount importance.
  • Technology Vulnerabilities: Given its heavy reliance on automation, FinTech is more susceptible to technology failures, necessitating rigorous risk management.
  • Building and Maintaining Customer Trust: Maintaining customer trust is crucial, as any misconduct or fraud by FinTech companies can undermine their mission to serve consumers, potentially stunting the sector's growth.

Financial Inclusion through FinTech

  • Enhancing Financial Inclusion: FinTech, with its innovative use of alternative data and digitalization, has the potential to bridge credit gaps and promote financial inclusion by simplifying documentation and streamlining processes.

Regulatory Approaches

  • Balancing Objectives: Regulating the FinTech sector necessitates a careful balancing act between ensuring financial stability, safeguarding consumers, maintaining the integrity of the financial system, fostering competition, and fostering orderly sector development.
  • Adaptive Regulation: India's regulatory approach aims to address emerging risks while encouraging innovation. This approach is exemplified by regulatory frameworks for Account Aggregators, Peer-to-Peer lending, and digital lending.
  • Regulatory Sandbox: The Reserve Bank of India has introduced a regulatory sandbox framework to facilitate live testing of innovative products or services in a controlled environment.
  • Interoperable Regulatory Sandbox: To maximize the benefits of regulatory sandboxes, an Inter-operable Regulatory Sandbox framework has been unveiled to enable the testing of products and services that involve multiple financial sector regulators.

The Path Forward for the FinTech Sector

  • Self-Regulation: The FinTech sector should consider implementing self-regulation through a self-regulatory organization (SRO) to ensure ethical conduct, data privacy protection, and customer security. An SRO can bridge the gap between the sector and regulators.
  • Customer-Centricity and Governance: FinTech companies should prioritize customer-centric product design and adhere to high standards of governance, with a focus on accountability, transparency, fairness, and independence.
  • Core Principles for Customer Protection: FinTechs should adhere to three fundamental principles: designing robust customer-centric products to minimize losses, ensuring customer suitability, and addressing biases in models to uphold fairness.


The FinTech revolution in India presents an unparalleled opportunity to drive financial inclusion, enhance the efficiency of the financial sector, and create economic prospects for millions. Striking a harmonious balance between innovation and regulation is essential. FinTech firms should embrace self-regulation, prioritize customer-centricity, and uphold rigorous governance to ensure the sector's sustainable development. India's leadership in the G20 offers a platform to showcase its excellence in FinTech, particularly in the realm of cross-border payment systems and Central Bank Digital Currencies (CBDCs), paving the way for a more interconnected and efficient global financial landscape.